Solution Delivery

Solution Development
Performance Management
Training and Support

The major strength underpinning the success of OST is the strong business acumen and technical expertise of our people.

We have a team of highly motivated professionals from diverse industry backgrounds. They are experienced at delivering complete tailored solutions that embrace the latest technology with strategic business and financial direction.

Throughout solution development and delivery of projects, we establish strong, long-term partnerships with our clients.

Solution Development

With deep industry expertise, OST develops business management solutions on the Microsoft Dynamics platform which are tailored to your own business needs.

Our solutions empower your people to be more productive and enables your systems to adapt as you grow while delivering the insight you need to respond quickly in an ever-changing world.

With our help, you can:

  • Replace disparate systems and get a unified view of your organisation
  • Gain value through a rich solution with industry-specific capabilities
  • Scale to multiple locations, countries and industries with a single solution

Highly sophisticated, but simple and easy to use, our solutions have an intuitive user interface, and the advantage of seamless integration with Microsoft applications. With a user-friendly system environment and powerful reporting tools, our solutions provide superior control and visibility, which will enable increased efficiencies, effective data analysis and reporting, and improved communications across the organisation.

We provide exceptional service and priority support, and continual system innovations that will deliver improvements and enhancements, ensuring that the client’s organisation will be agile and progressive as requirements increase into the future.


Our proven Delivery Management Methodology consistently ensures a smooth transition with little or no disruption to your business activities during implementation.

We focus on the importance of minimising risk and impact to your business, and achieving consistent, reliable results. Throughout implementation we provide expert guidance for project managers and decision makers, and professional training for users, providing support every step of the way.

Key activities covered in the phases of our project lifecycle include:

  • Detailed Business Analysis
  • Project Scope Definition and Planning
  • Project Management and Co-ordination
  • Design, Development and Configuration
  • Data Conversion and Migration
  • Training
  • Testing
  • Implementation and Deployment
  • Project Close Out
  • Post Implementation Review

Performance Management

Performance management is an integral part of the OST project management methodology. The ongoing process of measuring progress towards achieving predetermined goals and objectives is a key factor in achieving successful outcomes. OST uses a number of key performance indicators that can be systematically tracked to assess project performance.

Key indicators used to monitor project performance include tracking metrics that measure:

  • Issue resolution
  • Defects and defect resolution
  • Quality of deliverables
  • Timeliness of deliverables
  • Completeness of deliverables
  • Client satisfaction
  • Progress against schedule

Regular formal project management meetings and status reports provide a framework and forum to ensure coverage and resolution of performance issues.

The level of performance tracking and reporting and agreement on which key performance indicators are to be used on the client’s project is undertaken during the preliminary project planning session.

Training and Support

Implementing a new system is exciting and assists your company to grow and be profitable.

We understand that some of your staff can become concerned about changing their processes and learning to operate a new system. OST offers training tailored to your industry, your business requirements and the user’s level of skill.

Our professional trainers are experienced in delivering sessions which are easy to understand and which allow your staff to quickly use their acquired knowledge at their work place.

OST knows that effective training is vital to a successful solution implementation and we are committed to helping your staff to perform at their full potential.